Refund Policy

To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is in production, en route or has already been delivered, we will be unable to cancel the order.

Please call the store listed on your order confirmation to request an order cancellation. We will try our best to accommodate your request wherever possible.

Flowers & Perishable Products

At Forest of Flowers, we are committed to delivering your arrangements in a timely fashion while maintaining the highest quality standards in both beauty and freshness.

The arrangements depicted on our website represent the overall colour schemes and styles that of each arrangement. Due to availability, seasonality or the quality of flowers, it is sometimes necessary to make substitutions of equal or greater value to the flowers and/or the container to ensure you receive the highest quality product. If the flowers you have requested are not available we may make a substitution of equal or greater value while making every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, theme and colour combinations. So although the actual arrangement may not precisely match the photo, its temperament will. For plants and orchids, similar plants and various containers may be substituted for equal or greater value. If a suitable substitution cannot be made, we will contact you by phone or email to determine how you would like to proceed.

If you are not satisfied with the quality of your flowers, we will replace that product to your satisfaction. To receive replacement product, please call the location listed on the order confirmation you received via e-mail.