Forest of Flowers Wonderland

This past Monday, I ordered two matching floral arrangements for sisters that lost their father. They both work with us, so they were a gift from coworkers to them. This location (Wonderland Rd S.) delivered within 12 hours of placing the order to the one sister, and the other location has sadly fallen short - one sister got her arrangement on Tuesday morning, the other sister has not received theirs yet and it's Friday afternoon. It would have been nice for them to receive their flowers same day (it's actually the order that was placed first that has yet to be delivered) so that one sister does not feel forgotten by her coworkers at an already difficult time.This location was very helpful in helping me start the process of getting things sorted out, and at explaining to me how the online ordering system prioritizes locations based on delivery address - but I would hope that consistency would be across the board when operating under the Forest of Flowers name. It would have been nice if the store could've called on my behalf rather than leaving it up to me to sort out. Communication has been awful, and I have phoned the other location twice now (Wednesday evening, and Friday morning) with no success, and they have yet to ever try and contact me after "failed delivery attempts" despite someone being at home all day, and just not answering the phone. My assumption would be that they should've reached out to the person placing the order when they had an issue getting it sent out to the recipient - especially when "same day delivery" is a selling feature (I understand this is not possible when an order is placed in the evening). I also have never received a phone call before flowers have been dispatched - most florists use the provided phone number when they can't make contact at the delivery location, not prior to making and sending out the arrangement altogether. Is this new COVID-19 protocol? The other sister was not called prior to her flowers being sent out, so it seems as though if it's a policy change it has not been universally adopted at all locations.I have always ordered my arrangements through Forest of Flowers, but this experience has been really frustrating. It seems awful when one sister receives a condolence gift from all of her coworkers and the other sister does not, and they work at the same place.I have given Forest of Flowers my business the entire time I was living in London (10 years), and now since moving to Strathroy, but I'm realizing that there's a missing consistency piece. Going forward, I will be careful to look at a city map before placing my next order.